Updated August 25, 2026
This policy covers orders for the personal-care goods and related accessories offered through this website.
Order preparation and travel time
We normally prepare an accepted order in about 1–2 business days. After carrier acceptance, estimated transportation takes 3–5 business days. These timeframes are estimates rather than guaranteed delivery dates; weekends, holidays, severe weather, high volume, address issues, and carrier interruptions may add time.
Rates and order details
Any free-shipping eligibility and final delivery charge are determined at checkout. Customers must provide an accurate street address, email address, and telephone number. An incomplete or incorrect detail can delay dispatch or prevent delivery.
Tracking and delivery concerns
Tracking is sent when available and may take time to update. For a delay, lost parcel, delivery scan without receipt, or damaged shipment, contact us with the order number, checkout email, tracking number, and a clear description. Photos of the parcel and goods may be requested for damage reviews. Carrier inquiries can require additional time.
Restrictions
Delivery availability can be limited by destination, carrier service, law, product characteristics, or checkout eligibility. A submitted order may be adjusted or cancelled when no compliant route is available.
Email: jhon.guerreroxl@gmail.com
Mailing address: 569 S Broad St, Middletown, DE 19709, United States
Phone: (302) 361-4064