Updated August 25, 2026
We accept authorized returns of both defective and non-defective goods and also consider exchanges. A request must reach us within 30 days after delivery.
Eligible condition
Only new merchandise qualifies. It must remain unused and in its original condition with the original packaging, tags, and included accessories. A non-defective request may be based on a change of mind, personal preference, or selection of the wrong item. Damaged, defective, incorrect, incomplete, or materially misdescribed goods may also be reviewed.
How to request a return or exchange
Send the order number, checkout email, requested outcome, and reason before mailing anything. For damage, defects, missing contents, or an incorrect item, include clear photos or video of the goods and packaging. Do not ship an unauthorized return. Approved goods are returned by mail. A prepaid return label is included inside the package and is free to use, and no restocking fee is charged. Exchanges depend on available inventory.
Refund timing
After an approved return is reviewed, the refund is issued to the original payment method. We process an approved refund within 10 days. A bank or card issuer may need additional posting time beyond our processing period.
Email: jhon.guerreroxl@gmail.com
Mailing address: 569 S Broad St, Middletown, DE 19709, United States
Phone: (302) 361-4064